The Aluvia Help Center

You will find answers to the most popular questions below. If you still need help, simply get in touch We're always here for you!
Frequently Asked Questions.

How do I use the LymphLift brush?

Using the brush is simple — and you don’t need any oils or fancy routine.

Start with clean, dry skin. You can do this in the morning after washing your face or at night before bed.

Use a feather-light touch. Unlike gua sha, you don’t need pressure. Just let the soft bristles glide over your skin.

Follow your natural lymph pathways. Start at the neck and gently brush upward toward your jawline. Then sweep from the center of your face outward — under the eyes, across the cheeks, and up to the temples.

Keep it short and consistent. Just 3–5 minutes a day is enough. Many women add it to their morning routine to reduce puffiness before heading out.

Most women notice their face feels lighter and looks refreshed right away. With daily use, the results only get better.”

How fast are the results?

Instant – Powered by the Aluvia superior technology and ergonomics, you get silky smooth skin in minutes, on every use.

What is the brush made of?

The brush is crafted with soft, natural bristles designed to be gentle on delicate facial skin, so you get all the benefits of lymphatic drainage without irritation. The handle is made from high-quality, polished wood, giving it a comfortable grip and a long-lasting, eco-friendly finish. It’s a brush that feels as natural as the results it creates.

Is it safe for sensitive or mature skin?

Absolutely. The soft bristles are dermatologist-approved and safe for all skin types — even thin, delicate, or mature skin. Many women in their 50s and 60s prefer this brush over gua sha because it’s much more forgiving.

Is there a money-back guarantee?

Absolutely. Over 35,000+ customers love their Aluvia Silk 3 Pro and we think you will too. That's why we offer a 100 days risk-free trial. If you don't love it, you get your money back – no questions asked.
Shipping & Delivery
How much does shipping cost?

Get free tracked & insured shipping on US orders over $75+, with 5 - 9 days delivery.

When will I get my order?

Please note that we require 24 hours on average to fulll your order before dispatching it. However, due to peak times or high demand, sometimes it can take up to 3 business days for an order to be fulfilled. Rest assured we are doing everything we can to deliver your order asap! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 3 to 10 business days. Please consider any holidays that might impact delivery times.

How do I track my order?

As soon as you get the dispatch confirmation email, click on the "Track order" button and you'll get live updates on your shipment. You can also track your order manually by providing your tracking number or email and order number.

What if my shipping is delayed?

No worries – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days for post and delivery services. Moreover, keep in mind that it might take a considerable time for customs in your country to check and clear your package. If your delivery is significantly late, or you're experiencing problems with your order tracking, please reach out to help@aluviabrand.com. We're happy to help!

What countries do you ship to?.

We provide free worldwide shipping to over 200 countries and regions. However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
Ordering
How do I cancel my order?

Please, if you have to cancel your order for any reason, reach out to help@aluviabrand.com as soon as possible. We process orders quickly so cancellations are time-sensitive.

What if I entered the wrong address?

We do our best to speed up processing and shipping time, so there is always a small window to make changes. Please reach out to help@aluviabrand.com as soon as possible, if you believe you have provided an incorrect address.
Payment
What are my payment options?

You can pay with the world's most popular and secure payment methods. You can choose between using a credit or debit card or one of our trusted partners: ShopPay, Apple Pay or Google Pay.

Why am I charged instantly?

Our payment provider automatically and securely processes your order immediately after it is placed.
Returns

What is your return policy?

Overview To begin initiating a return, please return your item to our address within 100 calendar days of delivery and reach out to our customer support team at help@aluviabrand.com to confirm the return. Terms & Conditions We encourage customers to carefully read our Refund Policy before placing an order. We do not provide a return label or pay for return shipping. If you have any questions reach out to help@aluviabrand.com.

What is your customer support email address?

email us help@aluviabrand.com
Still need help?
Simply get in touch, and a team member will respond as soon as possible.
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